Mercury SMS provides you with the ability to ‘Cloak’ an outbound message. This means rather than the message being received as though your MessageMedia number has sent it, it will appear to have come from your own mobile number. Please note that this feature needs to be enabled on your MessageMedia account, and does not support +1 destinations.
The cloaking functionality can be used in the following ways:
Complete User Override
The ‘Cloak SMS Messages’ field on the User Object allows you to cloak all messages for the User. When this field is set to TRUE, all outbound messages sent by this User will be cloaked to come from their Mobile number specified on their User record.
At the time of sending a message manually, the User can specify whether they want to cloak the message. They can choose to cloak using their own Mobile as the ‘Sender’ or the Mobile of the ‘Owner’.
Set on Template
When creating Templates, you can specify whether they should be cloaked as the ‘Sender’ or the ‘Owner’. This cloaking setting will only apply when a Template is being sent via a Workflow Rule / Process Builder. Using a template manually will require the settings to be specified at the time of sending the message.
Please note, when using the cloaking feature be aware that the responses will be sent to the cloaked number and will not be added to Salesforce. When cloaking to a List View selection of records, you will only be able to cloak as the ‘Sender’.
To use the Cloaking feature, you will need to set the ‘Enable Cloaking’ Configuration setting to TRUE on the Setup & Configuration page. You will also need to request the feature to be enabled directly with MessageMedia.