In order for the Field Update Keyword Action to work, the Mercury SMS ‘Site Guest User’ will need View and Edit access to the field.
Validation Rules, Workflow Rules, Processes & Triggers will run as usual on the Field Updates. These may prevent the update from occurring, or trigger further actions based on the field being updated.
Invalid response values: If the response is invalid for any reason, the field will not be updated. However, the inbound message will still be linked to the relevant record.
Please note that a Lead, Case or Campaign Member Keyword Action will take priority over a Field Update Keyword Action. It is therefore not recommended to have Field Update Keyword Actions that use the same Keyword as any of the other Keyword Action options.