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Mercury SMS | 2023 Product Updates & Release Notes

  • Updated

Check out these release notes to keep on top of all the latest improvements and additions to the Mercury SMS app. We’ll keep adding to this list with every release, so follow this page to be notified whenever we add something new.

Important - When updating your version of this app, we recommend doing so at the start of the week to allow more time for us to assist with any challenges you may face with the update.

For each new release of Mercury SMS, our delivery schedule is to make it available for manual upgrade from the AppExchange, followed by an automatic upgrade to Sandbox Orgs, followed by an automatic update to Production Orgs.

 

Current Version

1.32

Release Notification

Sandbox Environments
25th September 2023

Production Environments
2nd October 2023

All 2023 Release Notes

Version - 1.32

Release Notification | 25 September 2023

Here's an overview of everything that's included in this update:

New Features

  • Easy Onboarding using oAuth - get set up quicker than ever before and start communicating with your customers.
      • The new oAuth onboarding process simplifies set-up by reducing the number of configuration steps from 10 down to 4.

        Mercury SMS_2023 Product Updates & Release Notes_v1.32_01.jpg
        Note - Existing customers keep the current Setup & Configuration page. Support documentation for the legacy onboarding process can be found here.

FAQs

  • I'm an existing customer, do I need to use oAuth?
    No, there's no change required for existing customers at this time. If this changes in the future, we'll let you know.

Small Tweaks & Bug Fixes

  • Customers using Service Appointment and Objects without a name field can now successfully send SMS.
  • The outbound scheduler has been removed from the set-up and configuration page as it has been turned on by default for all new customers.
  • Improved error tracking when an error occurs during a flow or bulk message job.

Version - 1.31

Release Notification | 11 July 2023

Here's an overview of everything that's included in this update:

New Features

  • Unicode Highlighting in the Message Feed - we’ve introduced a warning when you’ve included Unicode characters in your message.
      • There’s also an easy-to-use toggle switch that highlights any Unicode characters, so you know exactly where they are if you want to remove them to keep your SMS costs down. Learn more about Unicode character counts here.Mercury

  • Short Trackable Links - if you have Short Trackable Links (STL's) enabled, the character count in the message builder will now show the STL.

      • You'll also be informed if STLs are not enabled.

      • You can preview the STL to see how it will appear to your recipients when they receive your message.

      • Link clicks for STLs will appear in the message feed. You can also see link clicks in your Salesforce reports.Mercury

Small Tweaks & Bug Fixes

  • Keyword improvement - now when your customers text in a keyword, there doesn't need to be a space between the keyword and their answer for the keyword to be recognised. For example, #email email@example.com and #emailemail@example.com will both work.
  • Updated more fields to be in alphabetical order - this will make it easier to find the field you want to use.
  • Renamed the "none" license to "universal" - this will make it easier to understand license types.
  • Added US API end point to improve performance for US customers. Read this article for instructions on how to set it up.
  • Added loading icon to show that pages are loading.
  • Improved error logging for bulk sends.

Version - 1.27

Release Notification | 27 March 2023

To ensure you get the most out of this update, we recommend that you assign the Universal Permission Set to all users. If your organisation is using Custom Mercury Permission Sets, the update will not correctly take effect.

Here's an overview of everything that's included in this update:

New Features

  • Delivery Status in the Message Feed
    We've added a delivery status to sent messages in the message feed. Now when you're sending 1:1 messages in real-time, you don't have to navigate away from the message feed to confirm your messages are successfully delivered.

Small Tweaks & Bug Fixes

  • Streamlined the Sending Experience
    We've updated all Send SMS pages so whether you’re sending from the Bulk SMS Manager or via the single Send SMS view, the experience will be consistent.

Version - 1.24

Release Notification | 01 February 2023

Here's an overview of everything that's included in this update:

New Features

  • Add a new Permission Set named 'Mercury SMS None License'
    Users with a Salesforce Platform license are now able to send SMS through Mercury SMS. When first installing Mercury SMS, if the admin clicks to install Mercury SMS for all users, they are not required to assign permission sets to users. In release 1.23, we created a new custom Field, and because users did not have permission sets assigned, it caused them to not be able to send SMS. This new permission set allows them to continue sending SMS.

    If you have users that cannot send SMS, please go into the Setup and update their permission set to 'Mercury SMS None License'. 

Version - 1.23.1

Release Notification | 31 January 2023

Here's an overview of everything that's included in this update:

Small Tweaks & Bug Fixes

  • Resolved where some users couldn't receive inbound MMS.
  • Automatically updated incorrect Account IDs for some users as it caused them to not be able to send SMS.

    Users do not have to do anything for these changes to take effect.

Version - 1.23

Release Notification | 12 January 2023

Here's an overview of everything that's included in this update:

New Features

  • Sender IDs
    You now have the ability to select a Sender ID when sending a message, and you can use this feature when sending messages using:

      • Single SMS

      • Bulk SMS

      • Message Feed

      • SMS Templates and WorkflowsScreenshot_2023-03-17_at_12.39.53_pm.png

      • No changes need to be made to your account, if you have multiple Sender IDs they will automatically show when sending an SMS.

      • The Sender ID will default to the Sender ID a user has used most recently.

      • If you don't have additional Sender IDs but would like them, please set this up in the MessageMedia Hub.

To view previous Release Notes for Mercury SMS, head over to this article.

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