Mercury SMS | Delivery Status Notifications

This article relates to customers using the integration into Salesforce only.

When the Delivery Status Notifications add-on feature is enabled with MessageMedia, you can track the delivery status of outbound messages.

Delivery status information is logged in the "SMS Status" and "SMS Status Code" fields on the Task object and can also be seen directly from the Message Feed. Below is a list of the MessageMedia Delivery Status Codes by category: 

• Processing
• Delivery
• Discarded
• Failed

The Delivery Status add-on must be enabled directly by MessageMedia. For further information on this feature, please submit a request with our support team.

Processing

101: Message being processed by the gateway.

102: Message is being rerouted to a different provider after failing via the first provider.

151: Message held for screening.

Delivery

200: Message submitted to downstream provider for delivery.

210: Message accepted by downstream provider.

211: Message is enroute for delivery by provider.

212: Message submitted. Delivery pending.

213: Message scheduled for delivery by downstream provider.

220: Message delivered.

221: Message delivered to the handset.

Discarded

301: Usage threshold reached. Message discarded.

302: Destination address blocked. Message discarded.

303: Source address blocked. Message discarded.

304: Message dropped. Contact support.

305: Message discarded due to duplicate detection.

320: Message validity period has expired (prior to submission).

330: Gateway failure.

331: Message discarded.

332: No available route to destination.

333: Source address unsupported for this destination.

Failed

400: Message failed; undeliverable.

401: Message validity period has expired (before delivery).

402: Message rejected by downstream provider.

403: Message skipped by downstream provider.410: Invalid source address.

400: Message failed; undeliverable.

405: Message cancelled or deleted by provider

411: Invalid destination address.

412: Destination address blocked.

413: SMS service unavailable on destination.

414: Destination unreachable.