Mercury SMS provides the capability for inbound SMS and MMS messages. This means a person can reply to a message they received and it will be inserted as a Task within the ‘Activity History’ of that record.
When an inbound SMS or MMS is received, the Assigned To User can be notified in the following ways:
- The message will appear in the ‘Message Feed’
- The message will appear in the ‘SMS Inbox’
- An email will be sent to the User
All inbound messages will create a Task Record with a Subject of ‘SMS: Received’, the Description field will contain the SMS message, and will appear in the Activity History of the record.
Inbound MMS photos will be attached to the Task record and will appear in the SMS Inbox and Message Feed, as shown below:
The file will be related to the Task record created as a result of receiving the inbound message:
Note - At this time, MessageMedia only supports Inbound MMS in Australia and the United States. To use the Inbound MMS feature in MErcury SMS, you'll need to have MMS activated for your MessageMedia Hub account. You can submit a feature activation request here.
Unsolicited inbound messages can also be received. An Unsolicited inbound message is where the person has initiated the original message from their device and sent it to your MessageMedia number, instead of replying to an outbound message.
Note - Unsolicited messages can only be received if you have a Dedicated Number on your MessageMedia account. Setting up Dedicated Numbers needs to be done directly with MessageMedia. Unsolicited inbound messages are related to all records that are identified via the ‘Phone Matching’ number field.