When sending messages that include a URL link, the reporting function in the MessageMedia Hub allows you to view how many times the link was clicked, and by which individual recipient.
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Please Note - reporting on URL clicks requires the "Short Trackable Links" feature to be turned on for your MessageMedia account. Short Trackable Links is a feature that automatically shortens any URL to just 22 characters, saving you valuable space in your SMS messages and helping you to keep costs down when sending web addresses in your messages. To read more about Short Trackable links, as well as to see instructions on how to activate or deactivate the feature, read this article. |
Once the Short Trackable links feature has been enabled on your MessageMedia account, you'll be able to track link clicks from messages sent from your HubSpot workflows.
To do this you, need to ensure that you insert a Broadcast name into the Workflow reply ID field in the Send SMS action:
To view the link clicks, log in to your associated MessageMedia Hub account and go to Reports then Broadcast Reports, and click on the broadcast name that matches the HubSpot Workflow ID:
If your campaign included trackable links, the Link clicks tab will show you how many unique visits to your page have occurred, along with which individual recipients did or did not visit your page:
