Item Fulfilment Alert
The first step is to customise the outgoing SMS that is associated with the workflow (if required), so go to MessageMedia SMS → Templates → List Templates
Look for a template called “Fulfilment Status Template” and click Edit
You can adjust the content for your business preference such as requesting delivery reports, including the company name or create your own template
Next, you need to find and configure the pre-built workflow, so go to Customization > Workflow > Workflows > SearchLook for a workflow called “MessageMedia Fulfillment Alert” by going to Customization → Workflow → Workflows. Make sure the workflow is active and in “Released” state
Click Edit next to the workflow.
In the following screen, click on the pencil icon under the Workflow tab to set the Shipping Status condition
In the next screen, scroll down to the Event Definition section and edit the condition according to your requirements and click Save. (Conditions for a particular Subsidiary can be applied here if this is a requirement)
Now double click on the workflow state as shown below
In the following screen, under the Actions tab, Edit “MM - SMS Workflow Job” by clicking the action name ("Create Record")
Assign the required SMS Template ("Fulfillment Status Template") in the selection Column, but do not change anything else. Save the workflow action when done
Note - before you finish setting up your workflow, if you've got multiple Sender IDs and you'd like to assign one to your workflow, this article can show you how.
When you've finished setting the parameters, click Save and your workflow is now ready to use.