The Conversational UI allows you to manage real-time conversations with the primary customer contact through a familiar interface, similar to a mobile messaging interface.
To access the feature, click on "Conversational UI" in the customer screen:
The Conversational UI will then open in a separate window:
- Outbound messages will appear on the right in blue
- Inbound replies will appear on the left in white
- Write replies in the message field
- Click the send button to send your messages
- Each message has a sender name, time stamp and status
- The last received message details are highlighted here for quick reference
- Your outbound signature (which will apply to every message) is shown here. To edit this, change the footer of your messages in the configuration window