The MessageMedia Netsuite bundle allows you to send SMS messages to individual contacts and contact lists. Once you have installed and configured the bundle, you will notice some additional options appearing in the Netsuite customer screen:
1. Conversations - this will open the conversations pane where you can send and receive SMS messages
2. MessageMedia Menu Option - this will unfurl additional options and functions as follows:
- MessageMedia Overview
- Batch SMS - send and SMS to multiple contacts, and view previous batch SMS messages
- Template - create and view message templates
- Preferences:
- 5) MessageMedia API Credentials - create new or search for existing API configurations
- 6) MessageMedia Preferences - add or view preferences for the MessageMedia bundle (e.g. preferred defaults for contact data fields)
- 7) MessageMedia Webhook Config - create or view configuration settings for webhooks (used for workflow triggering)
SMS Credential prioritisation
When sending SMS via the API, SMS credentials are prioritised in the following order:
1. Individual credentials
2. Global credentials