Using Adobe Campaign with MessageMedia SMS

Adobe Campaign is a leading omni-channel marketing solution that enables you to use rich customer data for customer journeys. Craft cross-channel campaigns using MessageMedia’s integration to enhance the customer journey and drive greater ROI. 

Once enabled, you will receive the details for setting up your Adobe Campaign dashboard. The next process depends on which version of Adobe Campaigns you are using (Classic or Standard). In general, however, setting up an Adobe Campaign consists of the following steps:

1. Setting up the connector
2. Setting up your delivery template to reference your new SMS connector
3. Creating a delivery campaign

Part 1: Set up the connector/external account

Follow the instructions for your version of Adobe Campaigns: Classic or Standard.

Adobe Campaign comes with a set of pre-defined external accounts. This includes an SMS account where you can modify and insert the correct details. However, for the purposes of this guide, we will set up a new external account. Under the “Connection settings” field, you will need the following details:

• Server & Port
  • Address: smpp.messagemedia.com
  • Port: 2775
  • Port (TLS): 3775
• Account & Password
  • System ID & Password: *these are the SMPP credentials you received from either your account manager or our support team
• Source – TON, NPI 
  • Source: Alpha Numeric
  • TON: 5
  • NPI: not required
• Destination – TON, NPI
  • International Format
  • TON: 1
  • NPI:1

Part 2: Set up a template

Follow the instructions for your version of Adobe Campaigns: Classic or Standard.

After setting up the connector and any other additional settings, such as character transliteration or automatic replies, you need to set up a template that uses that connector. Duplicate the existing “Send to mobiles” delivery template and edit the copy to use the connector you created.

Part 3: Create an SMS delivery

Follow the instructions for your version of Adobe Campaigns: Classic or Standard.

The final step is to create a new delivery from your delivery dashboard as a part of your campaign, then select the connector you created as the delivery mechanism.

Conclusion

Adobe Campaign is a sophisticated tool for omni-channel marketing. With a few simple steps, you can leverage carrier-grade SMS throughput to communicate effectively with your customers.