Where do my inbound messages go?

Dashboard

• The account dashboard provides a table of the most recent inbound messages so you are immediately aware of any new messages that need to be actioned.
• A direct link to the inbox is also located in the table header.

Inbox

• Accessible via the main menu, or linked from the dashboard.
• The inbox provides a list of all messages received in the last 90 days.
• Clicking on a message displays a conversational view of the messages to and from the recipient.
• A compose message text area allows you to respond to inbound messages directly from the inbox.
• Learn more about the inbox here.

Detailed Reports

• Accessible via Reports Detailed Reports
• Scroll towards the bottom of the page to see an inbound log table.
• You can filter the outbound and inbound table by a specific number to see all messages to and from a recipient within a specific date range.
• Learn more about detailed reports here.