Updating the Default Sender ID

The default sender ID is the identifier from which your messages will be sent. This can be either a random shared number, a specific dedicated number, or business name.

1. In the menu, click on the    icon, then select Numbers & Channels:

2. Select the Settings tab.

3. Find where it says Default sender ID, and click on the Edit icon:

4. Use the dropdown menu to select a default sender ID.

5. Now click Save:

If selecting the Use your own number option, a model will open where you'll be required to verify your mobile number:

A) Give your number a name so it's easy to identify in your list of numbers. B) Enter the mobile number you want to verify. C) Click Send code - the hub will then send a message to that mobile number containing a verification code. D) Enter that verification code. E) Click Verify. Note - you'll be required to verify your own number every 12 months.

Once you've set your default sender ID, unless you manually change it at the start of the new message creation process, all your messages will be sent from this Sender ID. You can repeat this process to change the default Sender ID at any time.