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Viewing and Updating your SMS Limit

  • Updated

The SMS limit shows you the total number of SMS messages you are allowed to send within a billing cycle.

SMS Limits can be set per day and/or per month, and they're an effective way to:

▶ Control your usage.

▶ Prevent user error whereby a user might upload a misconfigured file with many more recipients than intended.

▶ Prevent machine error whereby an integrated, automated system might send more messages than intended.

If you're an account administrator and want to change the SMS limit, follow these steps to view or update your SMS limit on the online portal. Monthly limits reset on the 1st of each month.

Important:

  • Setting an SMS limit means that the account can only send SMS messages up to the specified daily or monthly volume limit. Any messages exceeding this limit will be marked as Discarded in the log reports and will need to be resent once the next window opens or the limit is increased by an administrator. Messages marked as discarded won't be resent automatically in the next SMS window and will need to be re-triggered manually in order to resend.
  • You could look at past messaging trends when calculating, but beware of seasonal changes in sending patterns and organic increases due to business growth.
  • You cannot set the limit to a value higher than the system limit yourself, if you would like a limit higher than the system limit you will need to raise a customer support ticket

1. In the menu, click on the  Menu  icon, then select Numbers & Channels:

Nav_Settings_Numbers

2. Select the Settings tab.

3. Find where it says SMS Limit, and click on the Edit icon.

How

4. Enter a value in either the Per day or Per month text area.

5. Now click Save and you're done.

How

Note - To reset the limit back to the system limit, simply repeat this process but delete the values in each field and click Save. 

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