If you're using the messaging Hub on a pre-paid basis, you'll need to top-up your balance from time to time in order to continue sending messages. You can also set alerts to notify you when your account reaches a certain level, as well as set up automated top-ups to prevent you from running out of credit.
| Important - You must be logged in to the parent account in order to be able to perform a top-up. Do this by clicking on the account selector and choosing the parent account from the list. |
Quick Top Up
You can monitor your pre-paid account and Top up directly from the Dashboard widget in three easy steps.
1. In the widget, click on Top up:
2. Enter the amount of credits you'd like to add, and select your payment method.
3. Then click the Top up button, and you're good to go.
| Note - If you'd like to talk to someone about moving over to a post-paid plan, contact our Sales Team or you can click on the |
View your Subscription Details & Top Up
1. In the menu, click on the icon, then select Billing:
2. Select the Plan tab.
3. In the Subscription Details section, click on the Top up button:
4. The first time you top up, you will need to add a payment method in the form of a credit or debit card. Enter the credit card details and click Add card:
5. Next, add the number of SMS credits you'd like to top up your account with.
6. If you just want to top up your account this once, click Top up:
Setting an Automatic Top-up
You can set up an automatic top-up so that you don’t get caught out by running out of credit when you need it most.
1. In the menu, click on the icon, then select Billing:
2. Select the Plan tab.
3. In the Subscription Details section, find where it says Automatic Top Up and click on Edit.
4. In the resulting modal, toggle the switch to activate the automatic top up, and set the balance amounts accordingly:
Setting a Balance Notification
You can set up an alert to notify you when your balance drops to a nominated amount.
1. In the menu, click on the icon, then select Billing:
2. Select the Plan tab.
3. In the Subscription Details section, find where it says Balance Notification and click on Edit:
4. In the resulting modal, simply toggle the switch to activate the notification and then enter the amount at which the balance notification is to be triggered:
5. Now when your balance drops to this amount, you'll receive an email to prompt you to top up.