When you install our Sinch SMS integration for Netsuite, our Suiteapp will add quite a few record types to your Netsuite instance. This article outlines what each record type is for and what types of users should have access to them.
|
Record Type |
Purpose |
Should end users ever change values here? |
Who Should Have Access |
| Sinch - API Credentials | Stores credentials for MessageMedia API integration. | Yes - refer to this article | Admin only, Sinch Integrator Role |
| Sinch - Delivery Report | Reports on SMS delivery outcomes (e.g. delivered, failed). | No - record keeping only. | Sales, Marketing, Customer Service |
| Sinch - Generic SMS | This custom record stores relevant data for an outgoing SMS. | No - record keeping only. | Admin |
| Sinch - Generic SMS Job | This custom record is used in Batch SMS that represents a bulk sending of SMS. | No - record keeping only. | Admin, Sinch Integrator Role |
| Sinch - Metadata | Specifies which fields can be used in SMS templates. | Yes - refer to “Adding custom fields to your templates”. | Admin, Developer, Template Creators, Sinch Integrator Role |
| Sinch - MR Task |
Background processing using Map/Reduce scripts. This custom record represents a queued Batch SMS. |
No - temporary data processing during batch SMS | Admin, Developers (if customising workflows) |
| Sinch- Preferences | Stores user or company-level configuration options. | Yes - refer to this article | Admin, Developer |
| Sinch - SMS Receipt | Logs inbound SMS messages from recipients. | No - record keeping only. | Admin, Developer, Customer Service, Sales, Sinch Integrator Role |
| Sinch - SMS Reply | This custom record stores relevant data for an inbound SMS. | No - record keeping only. | Admin, Developer, Customer Service, Sales, Sinch Integrator Role |
| Sinch - SMS Template | Stores reusable SMS message templates. | No - use the template user interface instead | Admin, Marketing, Sales, Sinch Integrator Role |
| Sinch - Time Zones | Stores time zone data for scheduling SMS. | No | Admin, Sinch Integrator Role |
| Sinch - Webhook Event | Stores incoming event data from MessageMedia webhooks. | No - record keeping only | Admin, Developers, Sinch Integrator Role |
| Sinch - Default Message Config | Default settings for message sending (e.g. header and footer, from name, opt-out keywords). | ? | Admin |
| Sinch - Inbound SMS Configuration | Manages how inbound messages are routed. | Refer to this article | Admin, Sinch Integrator Role |
| Sinch - Recurring SMS Job | This custom record is used for Recurring Batch SMS. This indicates the schedule of a recurring batch SMS. | No - internal processing only | Admin, Sinch Integrator Role |
| Sinch - SMS Workflow Job | Sends SMS messages triggered by NetSuite workflow actions. | Indirectly - refer to Adding messaging to workflows | Admin, Developers, Sinch Integrator Role |
| Sinch - Webhook Configuration | Stores webhook endpoint configurations. | Yes - refer to this article | Admin, Developers, Sinch Integrator Role |
| Sinch - Webhook Template Parameter | Defines parameters passed in webhook templates. | No - automatically generated | Admin, Developers, Sinch Integrator Role |
| Sinch - Activity |
Logs SMS activity events linked to NetSuite records. Activity Types: Bulk, Single, Scheduled |
No - record keeping only. | Sales, Marketing, Customer Service, Sinch Integrator Role |
| Sinch - Activity Steps |
Stores details (e.g. Log Type, data) of an activity log. Log Types: ERROR, DEBUG, EMERGENCY, AUDIT |
No - record keeping only. | Sinch Integrator Role |
Checking which roles have access to a record type
To know what role has permissions to a custom record:
- Edit/View the custom record.
- Click the Permissions tab
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