HubSpot | Triggering actions using WhatsApp replies

You can use WhatsApp replies to enrol contacts in secondary workflows, or trigger actions within the same workflow.

To trigger a decision based on a WhatsApp reply, you must first send a WhatsApp message. To add WhatsApp inbound as a trigger in your workflow:

1. Open the workflow and go to the Trigger section. Click Add trigger to open the available trigger.
2. Select When filter criteria is met.

3. From the Integration filters, click SMS for HubSpot.

4. In the search bar, type 'Received' to filter for received message triggers. Then select SMS for HubSpot: WhatsApp Message Received Properties.

5. Choose the relevant filter and define the criteria.

In this example, the Message Contents filter is selected, and the criteria is set to is equal to any of YES to trigger the workflow when that condition is met.

6. Once your filter criteria is configured, click Save to save the WhatsApp trigger.