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Workato is an enterprise automation platform (iPaaS) that allows businesses to integrate applications, automate workflows, and streamline operations with minimal coding.
Setting Up a Connection
To connect to Sinch Engage with Workato, follow these steps:
1. Navigate to Projects in your Workato account > New connection > Connect to Sinch SMS & MMS
2. Provide a Connection Name
Choose a name that clearly identifies which Sinch Engage instance Workato is connecting to.
3. Choose or Create a Project
Select an existing project or create a new one to organize your automation workflows.
4. Retrieve your API Keys:
- Log in to Sinch Engage.
- Navigate to Settings.
- Locate the API Keys section.
5. Enter API Credentials in Workato
- Copy the API Key and Secret.
- Enter these credentials in Workato to establish the connection.
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Important - Only Admin users can generate API Keys and Secrets in Sinch Engage. For detailed instructions on generating API Keys, refer to this guide. |
Using Sinch Triggers and Actions in Workflow Automation
The list of Actions and Triggers available in the Sinch Connector:
Category |
Action/Trigger |
Description |
Triggers |
New Inbound SMS (Real Time) |
Triggers when a new inbound SMS is received in Sinch. |
Actions |
Send SMS |
Send an SMS with Sinch (will be sent as RCS if allowed). |
|
Send MMS |
Send an MMS with Sinch (will be sent as RCS if allowed). |
|
Create Contact |
Create a contact in Sinch. |
|
Update Contact |
Update a contact in Sinch. |
|
Delete Contact by ID |
Delete a contact in Sinch. |
|
Remove Contact from Group |
Remove a contact from a group in Sinch. |
|
Add Contacts to Group |
Add contact(s) to a group in Sinch. |
|
Parse Phone Number |
Convert phone number to E.164 format using Sinch. |
|
Lookup Contact by Phone |
Find a contact by phone number in Sinch. |
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