Skip to main content

Sinch SMS/MMS HubSpot Conversations Inbox Beta Program

  • Updated

This article explains how to opt into the Sinch SMS/MMS HubSpot Conversations Inbox Beta Program, configure the integration, and start using it.

We’re excited to introduce our Beta integration with HubSpot’s Conversations Inbox!

With this integration, you’ll be able to manage SMS and MMS alongside all of your other conversations within HubSpot’s Conversations Inbox. This centralized approach enhances collaboration and improves efficiency.

Note - This beta is currently available only for HubSpot accounts on Sales and Service Enterprise and Professional plans. HubSpot will enable it for other plans soon. Please share your interest along with your current plan, and we’ll keep you updated on its availability.

How to opt into the Beta

To join the beta program, follow these steps:

  1. Go to HubSpot Inbox Settings.

  2. Click Connect Channel

  3. Select Sinch SMS/MMS as a channel.
  4. Select a Sender ID from the drop down. If you see the message below (attach screenshot), send us an email to integrationsbeta@sinch.com with your account name, and we will enable it for you and notify you once it's activated.

How to Configure the Inbox to send SMS

Once your account is set up, follow these steps to configure it:

  1. Navigate to the Sinch MessageMedia Hub > Extensions page. Disconnect your HubSpot connection, then reconnect it by following the steps provided. (Reconnection is required to add the new inbox to the integration scope.)
Note - You do not need to disconnect from HubSpot. Simply reconnect from the MessageMedia Hub side.
Reconnection will not impact your existing configured workflows. However, please ensure that no workflows are running at the time of reconnection, as it may affect ongoing processes.
  1. After reconnecting, go to HubSpot Inbox Settings.
  2. Select Sinch SMS/MMS as a channel.
  3. Select Sinch SMS/MMS as a channel.
  4. Choose the Sender ID you want to connect to the inbox.
    Note - This is the status one Sender ID per inbox. If you need to send from another Sender ID, create a new inbox and attach the other Sender ID. This is due to a limitation in the current HubSpot beta API
  5. Once the Sender ID is configured, your inbox is ready to use.

How to Use the Inbox

  1. Send a message from the contact record to a contact.
  2. The message will appear under the Sent section in the inbox.
    Note - You cannot start a conversation within the inbox due to HubSpot’s current limitations. All conversations must start outside of the inbox. However, once the first message is sent, or a contact messages you, you can seamlessly continue the conversation within the inbox.

Limitations in the Beta Release

  1. Conversations must start outside of the inbox from the contact record – you cannot initiate a conversation within the inbox during the beta period.
  2. Messages sent via Workflows (Contacts, Deals, Tickets) will not appear in the inbox.
  3. Only one Sender ID can be mapped per inbox. If you need multiple Sender IDs, create separate inboxes (e.g., Marketing Inbox, Service Inbox).
  4. MMS sending is not available from the inbox.
  5. Only Dedicated Numbers are supported in the beta; Alpha tags and the account default numbers are not supported.

For any issues or questions, feel free to reach out to our support team!

Related articles

Comments

0 comments

Article is closed for comments.