RCS (Rich Communication Services) is an upgrade to SMS that enables you to send messages using your brand as the sender ID instead of a generic phone number, create rich media messages (coming soon!), and read receipts. It enhances customer engagement by offering a more interactive and engaging messaging experience compared to traditional SMS.
Information needed to test RCS
Make sure you have the following information:
- A mobile phone number for testing your RCS agent.
You will receive a test message on this number from Google. You will and use it to receive sample messages from your agent. Ensure your phone is RCS enabled. See How to enable RCS on my mobile phone ? - A country where you want to provision and send RCS messages.
- A RCS use case for your agent.
- OTP
- TRANSACTIONAL
- PROMOTIONAL
- MULTI-USE
See What are the use cases for RCS messaging ?
Information needed to register RCS
Make sure you have the following information:
- Information needed to test RCS
- Details on messaging purpose and sending triggers.
You will be asked to provide information about the purpose of your RCS messages. You will also need to outline the triggers and interactions that will prompt these messages. Don't worry, we will provide you with clear options. - Business contact, brand information, and assets.
- A sample message that you will send to your test number during the agent setup to demonstrate message functionality.
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