Set Up, Update or Change Credit Card Details – Sinch MessageMedia

In this article you will find how to set up, update or change credit card details associated with your account.

Important - in order to manage payment methods for your Hub account:

You need account administrator credentials.
You need to be logged in to the parent account - you can use the account switcher in the Hub menu.

Set Up Payments | Credit Card

1. To set up payments, go to the menu and click on Menu Settings, then select Billing:

2. In the Payment Methods section, click on the button for Add payment methods:

3. Select the Credit Card option, then enter your credit card details and click Add Card:

4. Next, follow the prompts to verify your identity:

Set Up & Manage Automatic Payments_02.jpg

Your new payment details will now appear in the Payment Methods section.

Update Existing / Add New Payment Method

1. To set up automatic payments, go to the menu and click on Menu Settings, then select Billing:

2. In the Payment Methods section, click on Add payment method:

4. Next, select the payment method and follow the prompts:

Credit Card - enter the new card details and click Add Card, then follow the identity verification prompts.
Direct Debit | AU & UK only - enter the bank details and click Add Bank Account, then click on Confirm to authorise the direct debit payments.

Note - If you get stuck, just refer back to the sections above for adding a new credit card or bank account.

Your new payment details will now appear in the Payment Methods section.

5. To nominate your new payment details as the default method of payment, just click on the three dots next to these details and select Set as Default:

6. To delete a non-default payment method, click on the three dots and select Delete:

Important:

The default payment method can't be deleted.
If you only have one payment method set up, this is automatically set as the default.
To delete the default payment method, you'll first need to add or select an alternative payment method to Set as Default, then the option to delete the previous default will be available.

Have more questions about billing and/or payments? Contact our support team.

In this article you will find how to set up, update or change credit card details associated with your account.

Set Up Payments | Credit Card

Update Existing / Add New Payment Method

Have more questions about billing and/or payments? Contact our support team.

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