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US, Canada Charges & Surcharges

To better align MessageMedia billing practice with industry standards the following changes have been made as per their respective dates:


1. US Carrier Surcharge for TFNs

Wireless carriers will introduce carrier fees to be charged on messages sent from toll-free numbers (TFNs). This is an industry-wide change which affects all SMS service providers. These fees will be passed directly on to customers by MessageMedia with no markup and will appear as a separate line item on invoices.


2. Mandatory carrier surcharge

MessageMedia will add a mandatory carrier surcharge on A2P Long Code, Short Code and Toll-free messaging traffic (outbound and inbound) to the monthly invoice. Carrier surcharges (also known as pass-through fees) are charged from the carrier, through to MessageMedia, and passed on to you. We have communicated some of these carrier surcharges previously; however, outlined below is a complete list of carrier surcharges. As these carrier surcharges will change from time to time, this website page will outline the latest carrier surcharges. 


3. Mobile Originated (MO) message charges

All customers sending/receiving messages to/from the US and Canada will be charged for MOs (messages originating from a customer’s handset being sent to you). The billing rate for these incoming messages will be the same as MTs/outgoing messages.


Why am I being charged extra for my messages?

This is a carrier surcharge generated by the carriers, not MessageMedia. It is a fee that is charged to us as the service provider, which we then pass through to our customers at the same rate at which it is charged to us.


Can I forecast these fees ahead of each broadcast I send?

Since these fees are set by the carriers to whom your message recipients are subscribed, we cannot accurately predict these fees ahead of time.


Who can I talk to about this?

If you have any questions, please contact your MessageMedia Account Manager, or reach out to our support team on +1-866-751-8337.


US Short Code carrier surcharge fees

MT = Mobile Terminated – outgoing messages that you are sending to your customers.

MO = Mobile Originated – incoming messages that your customer would send to you.

Provider

Type 

MT (USD$)

Outbound

MO (USD$)

Inbound

AT&T & Cricket

SMS

$0.0025

$0.00

AT&T & Cricket

MMS

$0.0030

$0.00

Cellcom

SMS

$0.0025

$0.00

ClearSky

SMS

$0.0025

$0.00

Interop

SMS

$0.0025

$0.00

Sprint Family (+Virgin, Boost)

SMS

$0.0050

$0.0050

Sprint Family

MMS

$0.0250

$0.0250

T-Mobile & Metro by T-Mobile

SMS

$0.0025

$0.0025

T-Mobile & Metro by T-Mobile

MMS

$0.0100

$0.0100

US Cellular

SMS

$0.0035

$0.00

US Cellular

MMS

$0.0100

$0.00

Verizon

SMS

$0.0025

$0.00

Verizon

MMS

$0.0050

$0.00

Puerto Rico


MT (USD$)

MO (USD$)

Claro Mobile

SMS

$0.0740

$0.00

Open Mobile (Limited availability post Sprint Acquisition)

SMS

$0.0360

$0.00

US 10DLC carrier surcharge fees

Provider

Type

MT (USD$)

Outbound

MO (USD$)

Inbound

AT&T

SMS

$0.0020

$0.00

AT&T

MMS

$0.0035

$0.00

T-Mobile & Metro by T-Mobile

SMS

$0.0030

$0.0030

T-Mobile & Metro by T-Mobile 

MMS

$0.01

$0.01

Sprint 

SMS

$0.0030

$0.00

Sprint 

MMS

$0.01

$0.00

TextNow

SMS

$0.002

$0.00

TextNow

MMS

$0.002

$0.00

Verizon Wireless

SMS

$0.0025

$0.00

Verizon Wireless

MMS

$0.0052

$0.00

US Cellular

SMS

$0.0055

$0.00

US Cellular

MMS

$0.0100

$0.00

 

US TFN carrier surcharge fees

Provider

Type

MT (USD$)

Outbound

MO (USD$)

Inbound

Effective Date

AT&T

SMS

$0.0025

$0.00

01 Jul 21

AT&T

MMS

$0.003

$0.00

01 Jul 21

Sprint

SMS

$0.0025

$0.0025

01 Jul 21

Sprint

MMS

$0.01

$0.01

01 Jul 21

TextNow/Enflick

SMS

$0.0015

$0.00

01 Jul 21

TextNow/Enflick

MMS

$0.002

$0.00

01 Jul 21

T-Mobile/Metro PCS

SMS

$0.0025

$0.0025

01 Jul 21

T-Mobile/Metro PCS

MMS

$0.01

$0.01

01 Jul 21

Verizon

SMS

$0.0025

$0.00

01 Jul 21

Verizon

MMS

$0.005

$0.00

01 Jul 21

 

Canada Short Code carrier surcharge fees

Provider

Type

MT (CAD$)

Inbound

MO (CAD$)

Outbound

Bell Mobility/Virgin Mobile

SMS

$.0067

$0.00

FIdo

SMS

$.00358

$0.00

Fizz

SMS

$.0025

$0.00

Rogers Wireless/Fido Mobile

SMS

$.00358

$0.00

Telus Mobility

SMS

$.0060

$0.00

Videotron Mobile/Fizz Mobile

SMS

$.0025

$0.00

 

Canada Long Code carrier surcharge fees

Provider

Type

MT (CAD$)

Inbound

MO (CAD$)

Outbound

Effective Date

Bell Mobility

SMS

$0.011

$0.00

 

Bell Mobility

MMS

$0.021 - $0.041

$0.00

 

Eastlink Inc.

SMS

$0.0080

$0.00

01 Dec 21

Eastlink Inc.

MMS

$.010

$0.00

01 Dec 21

Fido Mobile

SMS

$.009

$0.00

 

Fido Mobile

MMS

$.015

$0.00

 

Freedom

SMS

$.006

$0.00

 

Freedom

MMS

$.0064

$0.00

01 Dec 21

Rogers Wireless

SMS

$.009

$0.00

 

Rogers Wireless

MMS

$.015

$0.00

 

Sasktel

SMS

$.008 

$0.00

 

Telus Mobility

SMS

$.008 

$0.00

01 Dec 21

Telus Mobility

MMS

$.0130 

$0.00

01 Dec 21

Virgin Mobile

SMS

$.011 

$0.00

 

Virgin Mobile

MMS

$.041 

$0.00

 


Canada Toll-free number (TFN) carrier surcharge fees

Provider

Type

MT (CAD$)

Inbound

MO (CAD$)

Outbound

Date Effective

Aliant

MMS

$0.041

$0.00

01 Jul 21

Bell

SMS

$0.0110

$0.00

01 Jul 21

Bell

MMS

$0.041

$0.00

01 Jul 21

Fido

SMS

$0.0090

$0.00

01 Jul 21

Fido

MMS

$0.015

$0.00

01 Jul 21

Fizz

MMS

$0.007

$0.00

01 Jul 21

Freedom

SMS

$0.0060

$0.00

01 Jul 21

Freedom

MMS

$0.012

$0.00

01 Jul 21

Public Communications

MMS

$0.010

$0.00

01 Jul 21

Rogers

SMS

$0.0090

$0.00

01 Jul 21

Rogers

MMS

$0.015

$0.00

01 Jul 21

Sasktel

SMS

$0.0080

$0.00

01 Jul 21

Sasktel

MMS

$0.008

$0.00

01 Jul 21

Telus 

SMS

$0.0060

$0.00

01 Jul 21

Telus

MMS

$0.010

$0.00

01 Jul 21

Videotron

SMS

$0.0070

$0.00

01 Jul 21

Videotron

MMS

$0.007

$0.00

01 Jul 21

Virgin

MMS

$0.041

$0.00

01 Jul 21