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SSO FAQs

My organization uses an identity service provider (IDP) that's not in the list. Will it be supported?

Please contact support@messagemedia.com with your IDP and we’ll look to add support for additional IDPs shortly.


Does enforcing SAML SSO log out users?

No, active user sessions stay logged in until they expire. The next time a user needs to log in, they will need to log in with SAML SSO.


Can I still log in to MessageMedia if my identity provider is experiencing an outage?

If you have Enforce SAML authentication turned on, and your IDP is down you should contact support at support@messagemedia.com and we can turn off “Enforce SAML” to allow administrators and users that existed beforehand to log in in with email again.

 

What version of SAML does MessageMedia support?

We currently support SAML v2.0.