Contact Us

U.S Carrier Surcharges for TFNs

From July 1, 2021, wireless carriers will introduce carrier fees to be charged on messages sent from toll-free numbers (TFNs). This is an industry-wide change which affects all SMS service providers. These fees will be passed directly on to customers by MessageMedia with no markup, and will appear as a separate line item on invoices.

The fee schedule is as follows: 







T-Mobile / MetroPCS









Why am I being charged extra for my messages?

This is a carrier surcharge generated by the carriers, not MessageMedia. It is a fee that is charged to us as the service provider, which we then pass through to our customers at the same rate at which it is charged to us.

Can I forecast these fees ahead of each broadcast I send?

Since these fees are set by the carriers to whom your message recipients are subscribed, we cannot accurately predict these fees ahead of time.

Who can I talk to about this?

If you have any questions, please contact your MessageMedia Account Manager, or reach out to our support team on +1-866-751-8337.