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MAY 2021 - PRODUCT UPDATE SUMMARY

The following updates are now live in the web portal, as of April 27, 2021


New User Management Page

The “Users” page (Account > Users) has been upgraded to allow administrators to search for Users across the entire account hierarchy from the parent account.

The Users page now displays the accounts to which the users have access, and no longer displays the “Date Created” column:




"Chatbox to SMS" early access request/registration of interest

"Chatbox to SMS" is a new initiative from MessageMedia coming later this year. It's basically a widget that you place on your website that allows your customers to interact with your business via SMS so that sales or support conversations can be moved to their mobile phone. This relieves the customer from having to stay by their computer in order to engage with your sales or support teams via a chat portal.

You will soon see the "SMS chat widget" option appear in the main menu in the web portal, which will take you to the above page where you can click "Request early access". This will trigger a process that will allow you to enable a "beta" version of the widget on your website and start testing it out.

What you need in order to enable the Chatbox to SMS widget

In order to utilise Chatbox to SMS, you will need a dedicated number set up on your account that is not currently being used for any automated interactions. If you do not have a dedicated number, you can still request early access and we will help you get one set up in order to start using Chatbox to SMS.