We share credentials across team members. Can we change to individual users?
Yes, the new account structure allows you to invite multiple users to a sub-account where all users share contacts, templates, and inbox. This makes security and auditing much easier. If a team member leaves, simply disable their user access without impacting any other users.
Under the required parent or sub-account, go to Account > Users. Click New User and follow the instructions. The new user will receive an email invitation to create their profile and access the account.