AUGUST 2020 - PRODUCT UPDATE SUMMARY
The features below are included in the August product update, deployed on 6 August, 2020.
MMS Thumbnail Preview in the Inbox
When an inbound MMS is received, you will now see a preview of the image content in the inbox:
You can click to download the media, and or click the preview to see the full-size image and cycle through the any additional media that might be included in the Inbox:
Filtering out Opt-out Messages from the Inbox
Account Administrators now have the option to configure the platform to automatically mark opt-out messages as "read" and move conversations to the "closed" partition of the Inbox.
Go to Account, then Account Settings
Click the Edit icon next to “Automatic Unsubscribe” and check the “Mark as read and move to closed to Inbox” setting:
Once this is done, any replies containing an Unsubscribe keyword (e.g. STOP or STOP1 in the example above) will trigger the conversation in the Inbox to automatically be moved to the “Closed” partition of the inbox.
This enables customers sending big campaigns (with a reply call to action) to filter out any opt-out noise, and keep the inbox focused on having conversations with their recipients.
Cost Estimate on each Broadcast
When sending a new message, you will now see a cost estimate in credits for the entire broadcast in the footer at the bottom of the page (this applies to both pre-paid and post-paid customers). This is help pre-paid customers ensure they have enough credit in their account to send, and will allow post-paid customers to track their spending more closely
In addition to this, the character counter has been simplified to show only the total number of characters, and refers to how many SMS units will be used per contact. When you go over 1 SMS the text bolds to serve as a subtle reminder that you might be incurring additional cost.
Automatic Column Matching when importing data files
When a user imports a file, the system will try to automatically map all columns (mobile, first name, last name, email, etc.) to make it quicker for users to import files, with one less step to worry about when setting up a bulk send.
The system will also automatically detect data that looks like a phone number and will default that column as the mobile number in the mapping:
Editing Scheduled Reports
Administrators can now also edit scheduled reports. The edit option would load the same form as when creating a scheduled report, so all fields can be updated:
Addition of Account Name in reporting exports
Exporting Detailed Reports will now include the Account Name as a column in the exported report. This allows you to leverage account naming conventions in any further manipulations you wish to perform with the exported data:
Sender ID search
You can now search for dedicated numbers in the your account from the Sender ID page:
Connect to HubSpot from the Extensions page
Our newest integration will allow you to send and receive SMS directly within HubSpot. Automate your marketing promotions, sales follow up, event reminders or customer surveys, and more.
Be one of the first to register your interest today.