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How to prevent customers from mistaking SMS communications for a scam

With the rise of malicious SMS texting scams exploiting COVID-19 (Coronavirus), there will only be a decline in trust for business communications from legitimate organisations. It’s important that we do our part to ensure that stakeholders can easily confirm any business messaging coming from your organisation is authentic. Follow these five best practice tips.

Here are out top 5 tips to ensure your customers can trust your messages:

1. Identify yourself

2. Make it clear

3. Pick a dedicated number

4. Be time conscious

5. Choose trusted providers

You can read more about how to avoid scamming people with your broadcasts here