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Updating your Credit Card information in the web portal

If you need to add a new card to your account, you can easily do this in the web portal.

Watch this video for a simple guide to updating payment information, or read the instructions below:

Please note that you will first need to be logged in under the parent account. You can switch to the parent account by using the account selector at the top of the screen:

1. Start by going to "Account" and then "Billing", and in the "Payment Methods" section click on "New Card":

2. Enter the details of your new card as required in the fields provided, and then click on "Add Card":

3. Your new card details will now appear in the "Payment Methods" section. Click on the three dots next to these details and select "Set as Default" if you want this card to be your default method of payment:

4. If you want to delete your other, non-default card details, click on the three dots and select "Delete":


Have more questions about billing and/or payments? Contact our support team on