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Sending to New Zealand

When sending SMS messages to contacts in New Zealand, there are specific legislations in place that must be adhered to. This article contains some simple guidelines to help you make sure you're doing the right thing when sending messages to New Zealand mobiles:

You can download a PDF of this information here:

MessageMedia Short code compliance 2 pager_210407.pdf

When sending SMS messages to New Zealand mobile numbers:

Please note that these guidelines are not legal advice or an exhaustive list of the NZ Privacy and Spam legislation – it is your responsibility to make sure that any messages you send using our services are compliant with relevant laws.  

Here is an example of a message that meets these guidelines:

ABC Sportswear: Come into store this Friday for 50% off all stock for members. Make sure you bring your membership cards. Reply STOP to opt-out or ph 0800XXXX.

[Note: a zero-rated short code* needs to be in place for this as it’s a marketing message to ensure the opt-out is free of charge to the recipient]

We're here to help you

Our customer care team is available to help you with any questions. They can also help with provisioning the correct short codes to your account if you do plan on sending marketing messages to or within New Zealand. Our contact email and phone number are available at the foot of this page.

* Zero rated short codes are 3 to 7 digits numbers used for 2-Way interaction between companies and their customers. With zero rated short codes, end customers do not pay the price of the message they send to the company using it. For them it is totally free and the company pays for the cost of incoming SMS

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