Contact Us

Resetting a User Password

In this article:


A user can reset their password from the login page.
 

Steps to reset a user password:

1. Click Forgot your password? (under the login button)

2. Enter email address (or username)

3. A password reset email is generated and sent to the user

4. Upon receipt of the email, click Reset my password (link in an email)

5. Create a new password via the resulting weblink

6. Once your new password has been created, you will be automatically logged in


Account Admins can also trigger a password reset for a user via the web-portal

1. Go to Accounts and then Users

2. Find the user profile for which you want to reset the password and click on the three dots on the right-hand side

3. Select "Reset Password"

4. An email will then be sent to the user to perform a password reset


If you just want to change your password while you're already logged in:

1. Click on your profile name in the top right corner
2. Click "Profile" in the drop-down menu that appears


3. In the profile screen, enter your new password details:


Not what you're after? Try these articles...