Account Structures

In this article:

• Explanation of Parent account, sub-accounts and users
• Details of account functionality
• Explanation of roles
• Explanation of the Parent and Sub-Account relationship

The MessageMedia web portal features a multi-tiered account structure, including up to five levels of sub-accounts, allowing you to more effectively manage your account with the ability to ensure data is only shared among work functions who require access to the information. 

Note - multi-tiered accounts are only available to post-paid account holders

• You can have multiple accounts at each level
• All accounts (Parent and all sub-accounts) can have multiple users assigned to them
• The Parent account has visibility of all Sub accounts (levels 1 to 5)
• Each sub-account can only see it's own activity and that of it's associated lower-level sub-accounts

Parent Account

Every top-level customer account is referred to as a Parent Account as this is the overarching account with the ability to manage sub-accounts. An administrator accessing the parent account can conduct the following tasks:

• Create and manage sub-accounts
• Invite Users to the Parent Account or any Sub-Account(s)
• Access Billing Data
• Send messages
• Inbox management
• Create & manage contacts and contact groups (and share with sub-accounts)
• Create, manage and share Templates
• Email to SMS registrations
• Manage account settings
• Create automation rules
• Create and manage API keys
• Create and manage webhooks

Level 1 Sub-Account

A Level 1 sub-account can be created by an administrator of the Parent Account. Sub-accounts can have one or more users and have the following attributes:

• The sending entity - messages are sent on behalf of an account so reporting can be conducted on an account
• Inbox management
• Groups and Contacts
• Templates
• Email to SMS registrations
• Settings
• Automation Rules
• API Keys
• Webhooks

All users associated with a sub-account have access to the information above, so team members can access the same information without having to share with employees working outside the team. One of the major benefits of using sub-accounts is that team members needing to access the same information (e.g. monitor an inbox), don't have to share credentials. If a user leaves the organisation, they can simply be removed from the account without impacting any data or other users.

Level 2-5 Sub-Accounts (aka "Grandchild" accounts)

Additional levels of Sub-account are created by an administrator of a higher level sub-account. All sub-accounts have the same attributes and functionality; however, Level 5 sub-accounts cannot create other sub-accounts.

Users

A user is simply a profile with access to login to the MessageMedia web portal, be it to the parent account or a sub-account. A user can be invited to one or more accounts by an account administrator, and can have one of the following access permissions:

• Administrator (Parent Account level)
  • Create and manage sub-accounts
  • Invite users to the parent and/or sub-accounts
  • Manage billing data
  • Prepaid top-ups (prepaid accounts)
  • Share groups
  • Report on sub-accounts

• Administrator (Sub Account level)
  • Invite users to that specific sub-account
  • Manage Account Settings
  • Manage Email to SMS registrations and settings
  • Resubscribe an unsubscribed contact
  • Create and manage API keys
  • Create Webhooks
  • Create Automation Rules

• Advanced User
  • Send messages
  • Report on current account usage
  • View inbox
  • Create groups and contacts
  • View user

• Basic User
  • Send messages
  • View inbox (only replies to their own messages)
  • View reports (own message data only)
    • Cannot export reports

Users can be added or removed without impacting the account.

Not what you're after? Try these articles...

• Sub-accounts
• Account Settings
• Adding / Managing Users
• Resetting a Password
• Topping up your pre-paid account