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Sending Messages

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There are a few different methods that can be used to send messages in the Web Portal depending on your needs. Let's take a look...

(There are some important things to remember at the bottom of this article)

Quick Message

Just like sending a message from your own handset, Quick Message is an easy way to send ad hoc messages fast!

You will find a Quick Message link in the header bar of every page so it's always one click away.

It contains two simple fields:

  1. To - type a mobile number, contact name or group name – or combination
  2. Compose - type your message. The character count and credits are calculated as you type

Once you’re finished, simply hit Send now and your message will be processed! Simple!


Helpful Tips:


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"New Message" with preview

In the left-hand menu, click "Messaging" and then "New Message":



Next, enter the recipient number(s), contact name(s) or group name(s) in the recipient field:



Now, compose your message in the "Message Content" field. You will see that as you type, the message preview on the right will update in real-time:



When you are happy with your message, click "Send"

Helpful Tips:

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Sending to a List of Numbers

To send the same message content to a large list of numbers, navigate to Messaging > New Message:

There are a few different ways you can add multiple numbers:

  1. Paste Numbers

If you have a list of numbers in a spreadsheet, you can copy them directly from the spreadsheet and paste them into the “To” field:



2. Add Contacts / Groups



3. Import from file





Next, compose your message in the “Message Content” field. You can also add an opt-out message by clicking the “Opt-out message” button in the top right of the dialogue box.



Draft Messages

It is possible to create a draft of a message that can be saved and reviewed before sending. The "Save as draft" button will appear as an action on the "New Message" screen. To view all draft messages, click on "Drafts" in the Messaging menu:



In the Draft Messages list, you will have the ability to edit or delete draft messages by clicking on the three dots to the right of each message:


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Forwarding Sent Messages

You can forward sent messages without having to copy the content and paste it into a new message.

This is done by going to Messages, then Sent, then clicking the three dots alongside the message you wish to forward to a new recipient and clicking "Forward":

This will then open a new message screen with the content field pre-populated with the message being forwarded.

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Important things to remember

If your messages are not sending correctly, check these important things to see if there are any errors with your broadcast:

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