Contact Us

2-Factor Authentication

In this article:

Your communication within a messaging solution can often include private or sensitive information. If a malicious actor somehow gained access to your credentials your communication channel could be at risk. 

MessageMedia has a few default security measures in place:

MessageMedia also offers two-factor authentication, adding another security layer to the login process, reducing the chances of your account getting hacked. Just knowing and entering your password is not enough since there is a second layer which is usually time-sensitive. This makes the process a whole lot more secure.

Two Factor Authentication is based on two categories of authentication data: something you know (i.e. your password) and something you have (i.e. your phone).

How it works:

Before turning on 2FA - what do you need to have:

All users on your account must have mobile numbers added to their user profile. To check, log in to the web portal and select your name on the top-right to go to your profile and ensure you have a mobile number added to your user profile.

Contact MessageMedia to switch on 2FA

The MessageMedia team can turn on 2FA for your account – please email to request it, or contact us on the numbers at the bottom of this page.

Useful information about 2FA: